HAVE QUESTIONS? WE HAVE ANSWERS.

We do not issue refunds due to security issues. In the case of items out of stock, items missing in the order, or packages lost due to Canada Post errors, we will issue a store credit or reship the items.

Store credit can be used in your cart, before checkout. It is applied by clicking the Apply Discount button

Customers who are registered with us will earn 1 point for every dollar they spend on site. 

For every 25 points earned a member can redeem for $1 off.  Points are based on total spend not value of an item.  If a product is $20 but discounted to $15 via coupons, only 15 points will be earned. 

Points cannot be rewarded for guest orders.  Sign up and earn points! New sign ups earn 250 points.

Points can be earned through writing product reviews as well

We are now rewarding customers who are the utmost loyal!

Based on how much you’ve earned in points with us in the past you may have extra perks!

Regular Members

• Sign up to join
• 1 point for every dollar you spend
• 250 points on sign up/registration
• subscribed to our mailing list for new items/promos

Sweet Level Members

• 2500 points earned life time to reach
• 1 point for every dollar you spend
• early access to sales and promo codes
• reach sweet level and earn 1000 pts

Gold Level Members

• 5000 points earned life time to reach 
• 2 points for every dollar you spend
• early access to sales and promo codes
• reach gold and earn 1500 pts

Platinum Level Members

• 10000 points earned life time to reach
• 3 point for every dollar you spend
• early access to sales and promo codes
• reach platinum and earn 2500 pts

Clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

As of now it’s legal to get medical marijuana mailed to your door and be in position of Cannabis in Canada. We are one of 120+ dispensaries in B.C. area (over 200 in Canada) that are NOT operating under the federally-approved medical marijuana system.  City Hall and most police authorities have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any organized crime affiliations. BC residents has been shipping cannabis in the mail since the 90’s and before, to date we know of no-one who has ever been charged with receiving cannabis in the mail. That being said, there is still a risk (not to the receiver) as we are not working with any federal approval. Thanks to the new legalization laws it is now even safer order and use medical marijuana in Canada.

1. Browse Inventory: Locate the products you are interested in ordering
2. Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
3. Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
4. Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
5. Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
6. Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
7. Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
8. Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available

• All packages are discreet and smell proof
• Product is first placed in a ziplock bag, which is then vacuum sealed to eliminated odours and seal in freshness
• Product is then placed in a discreet unmarked box with a shipping label
• Extra care is always taken to ensure there is no smell or appearance of the contents within the box

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email  with the order number you would like canceled.

If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.

If you would like your order canceled and it has not shipped out yet, please email

*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12pm PST, your order ships that business day, or else it ships the next business day.

*NEW* Credit Card now accepted.  There will be a 3% processing fee if you choose to pay with credit card.  (credit card payments are currently unavailable, sorry for any inconvenience)

For each $1 you spend with us, you get 1 point. For every 25 points that you accumulate you’ll earn a $1 discount which you can apply to any future orders with us. You can redeem your points on the ‘cart’ or the ‘checkout’ page. Please note, points are not earned on shipping costs. or GST.  Points are only earned on sub total after coupons/discounts.

25 points = $1
250 points = $10
500 points = $20
1000 points = $40

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

Orders along with payment received by 12:00 PM PST (3:00 PM EST) will ship the SAME business day. If your order is received after 12:00 PM PST (3:00 PM EST) , your order will ship the following business day. Orders received on Friday, Saturday and Sunday will ship on Monday.

Orders will take 2-4 business days from the date shipped to arrive, in some cases it may only take 1-2. If you live in a remote area, your order may take an extra few days. Canada Post manages the shipping of your package, we will not refund your shipping amount if Canada Post is late on delivery.

We do not ship outside of Canada.

Shipping fees are $15 for orders under $150. For orders over $150 (after coupons and before tax), shipping is free.

Orders are shipped by Canada Post XPRESS Shipping and a tracking number will be emailed after your order ships. You will receive your order in 1-2 business days. Please allow an extra couple of business days if you live in a remote area.

Your delivery is guaranteed (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

Yes this is possible! You’ll have to sign up for Canada Post’s Flex Delivery service and use the address they provide.

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.

Also, if you created your account when making an order, you can log into your account to find your tracking information.

Typically, if the tracking number does not work it could be 2 likely circumstances:

1. The Canada post website has not yet updated their system to include your tracking number. Please allow till the end of day.
2. Please insure that the tracking number is typed in correctly.

You can contact us on our live chat for any further assistance.

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website .we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

There are 2 likely scenarios:

1. The postal worker put it in the wrong mailbox, or
2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

• with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
• their Community Mail Box for the item or parcel compartment key;
• around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Unfortunately, at his time, orders must be placed online and shipped to you.